Privacy, Security & Terms

Confidentiality

We do not share your name, email address or any personal information collected during account creation, order processing or blog subscription. Some details of your visit to our website might be collected as aggregate data (anonymous) by third-party analytics tools designed to inform us about things like the number of visitors we have and whether they used a mobile, tablet or desktop connection. This information helps us deliver our content with increased usability by tailoring features for our visitors.

Privacy

We will not send unsolicited¹ communications to any email address you share with us except when necessary to verify or protect your account with us. You acknowledge that you will receive periodic articles from us if you subscribe to our newsletter or follow our blog via any of our social profiles. You can unsubscribe from our communications at any time by opting to unsubscribe from our newsletter (click the unsubscribe link at the bottom of any email) or by opting to no longer follow us via a social profile.

¹Customers automatically enrolled in our VIP program are also automatically subscribed to our Special Offers for VIP’s mailing list. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email.

Security

This website is SSL encrypted to protect your login and account information. We do not capture any information related to your online payment. Online payments are made using a secure connection (SSL) directly between the payment gateway’s service and the customer’s browser (applies to both PayPal checkout and click-to-pay invoicing payment options). SSL encryption prevents eavesdropping and keeps your payment information safe and secure. PayPal takes confidentiality a step further and prevents the merchant from discovering details about your payment card.

You can safely use a payment card to pay for your local cash on delivery order. Our mobile payment processing device offers EMV chip + PIN and NFC contact-less payments for your security.

Purchases

Checking out using the shop feature of this website constitutes your offer to purchase the products included in your cart. A purchase is deemed to be completed once payment is received and the order has been sent out for delivery or picked up by the customer. Online payment is not completed until your order is ready for pickup or delivery. We only request authorization to collect funds from your preferred funding source. If the authorization is successful your order is made ready. When your order is ready we capture the payment previously authorized. You will therefore not receive a notification of a completed payment until we have filed a request to capture funds after your order has been fulfilled.

Product pricing appearing on this website applies only to purchases completed via the shopping cart feature unless stated otherwise. Similar or separate special pricing may be offered in store. Online pricing is guaranteed for ten days. This allows you to pay the sale price after a promotion has ended. Complete your purchase before the 11th day to prevent expired sale pricing from being restored to regular price.

We deliver locally on weekdays and Saturdays between 17:00 and 19:00, and from 10:00 until 19:00 on Tuesdays. We currently ship within Canada via Canada Post or UPS.

We may request a deposit to fulfill a request for products available via backorder. A restocking fee up to 20% of the invoice total may be charged in the case of cancellation of an order including backordered items (ie; backorder item is high value and/or having unique or rare qualities). Your agreement to a restocking fee will be confirmed prior to claiming a deposit from your prepayment authorization.

Exchange/refund of unopened and unused items is allowed within 10 days of purchase. Please contact us for additional information or bring your item(s) directly to our location along with your receipt. Returns via carrier must be authorized. Parcels not conspicuously bearing a RMA# provided by us will be refused.