Privacy, Security & Terms

Confidentiality

We do not share your name, email address or any personal information collected during account creation, order processing or blog subscription. Some details of your visit to our website might be collected as aggregate data (anonymous) by third-party analytics tools designed to inform us about things like the number of visitors we have and whether they used a mobile, tablet or desktop connection. This information helps us deliver our content with increased usability by tailoring features for our visitors.

Privacy

We will not send unsolicited communications to any email address you share with us except when necessary to verify or protect your account with us. You acknowledge that you will receive periodic articles from us if you subscribe to our newsletter or follow our blog via any of our social profiles. You can unsubscribe from our communications at any time by opting to unsubscribe from our newsletter (click the unsubscribe link at the bottom of any email) or by opting to no longer follow us via a social profile.

Security

This website is SSL encrypted to protect your login, account information and transactions. We do not capture any information related to your online payment. Online payments are made using a secure connection (SSL) directly between the payment gateway’s service and the customer’s browser (applies to credit card checkout and click-to-pay invoicing payment options). SSL encryption prevents eavesdropping and keeps your payment information safe and secure.

You can safely use a payment card to pay for your local cash on delivery order. We accept EMV (chip + PIN) and NFC (“tap”) payment types to increase your security when using major credit cards and Interac debit. Split payment is permitted.

Purchases

Checking out using the shop feature of this website constitutes your offer to purchase the products included in your cart. A purchase is deemed to be completed once payment is received and the order has been sent out for delivery or picked up by the customer. Online payment is not completed until an order is ready for pickup or delivery. We only request authorization to collect funds from your preferred funding source. If the authorization is successful your order is made ready. When your order is ready we capture the payment previously authorized. You will therefore not receive a notification of a completed payment until we have filed a request to capture funds after your order has been fulfilled.

Product pricing appearing on this website applies only to purchases completed via the shopping cart feature unless stated otherwise. Similar or separate special pricing may be offered in store. Online pricing is guaranteed for ten days. This allows you to pay the sale price after a promotion has ended. Complete your purchase before the 11th day to prevent expired sale pricing from being restored to regular price.

We may request a deposit to fulfill a request for products available via backorder. A restocking fee up to 20% of the invoice total may be charged in the case of cancellation of an order including backordered items (ie; backorder item is high value and/or having unique or rare qualities). Your agreement to a restocking fee will be confirmed prior to claiming a deposit from your prepayment authorization.

Exchange/refund of unopened and unused items is allowed within 30 days of purchase. Please contact us for additional information or bring your item(s) directly to our location inside Mike’s Hair Studio along with your receipt. Returns via carrier must be authorized. Parcels not conspicuously bearing a RMA# provided by us will be refused.

Refunds will be subject to a 3% processing fee. Our payment card processing providers do not refund the processing fee they charge to us when processing payments when those payments are refunded. Our collection of a processing fee for refunds is for the purpose of reclaiming the processing fee we paid out to process your payment.

Gift Cards

Numeric gift cards (plastic and virtual) will be honored in store at Mike’s Hair Studio and at your door. Gift cards are non-refundable, have no cash surrender value and do not accrue interest.

To redeem a gift card online you can place your order on our gift card compatible Square Online site, or you may enter your order on this site then select Cash on Delivery payment option during checkout and include your gift card number(s) in the optional Order Notes section. We will update your order to deduct the value of your gift card(s) and send you a link to return to your order with the revised amount payable if your gift card balance was insufficient to pay for your order in full.

Purchased gift cards do not expire. Promotional gift cards expire one year from date of issue unless otherwise stated.

Wallet

A virtual wallet is generated with every customer account. Wallet balances are equivalent to “store credit”. Credits may be assigned to a customer as part of a promotion such as new customer registration or other event. Credits may also accumulate as part of a “cash back” program based on completed purchases.

Balance top-ups are applied to purchases first. Rewards credits are applied to purchases after purchased credits (top-ups) are used. Wallet balances can be redeemed by selecting to include wallet payment during checkout. Wallet balances are not insured, non-refundable, non-transferable, do not accrue interest, and do not expire.

Delivery / Shipping

We currently ship within Canada for orders over $50.

Free local delivery is offered at the following times:

  • Daily between 10:00 and 19:00

Cash on Delivery orders can be paid using gift cards (plastic and virtual), cash, Interac, Apple Pay, Google Pay, PayPal, and major credit cards.